Introduction
Academia NeuEra SaRL., we are committed to providing you with an exceptional shopping experience. This shipping policy is intended to clarify the conditions and procedures for delivering our products ordered through q-store.fr.
Order Processing Times
All orders are processed within 2 to 5 business days. Orders placed on weekends or holidays will be processed on the next business day. In case of any significant delay in the shipment of your order, we will contact you via email.
Shipping Options and Delivery Times
We offer several shipping options to meet your needs:
- Standard shipping within France: Delivery expected within 3 to 5 business days once the order is shipped.
- International shipping: Delivery times may vary depending on the destination country.
Shipping fees for each option will be displayed at checkout.
Shipping Fees
Shipping fees are calculated based on the weight of the order and the destination. These fees will be clearly indicated during the checkout process and before the completion of your purchase.
Order Tracking
Once your order is shipped, we will provide you with a tracking number that you can use to track the status of your order via the carrier’s website.
International Shipping
We ship to several countries around the world. International shipping fees and delivery times will be specified during the checkout process. Please note that international orders may be subject to taxes, customs duties, and other fees imposed by the destination country. Institut Neuro Performance Inc. is not responsible for these fees. For more information on delivery times, please refer to the Terms and Conditions section.
Return Policy
For information regarding the return of shipped products, please refer to our Return and Refund Policy.
Contact Us
If you have any questions regarding our shipping policy, feel free to contact us at support@q-store.fr.
