Thank you for shopping with QBioHacking. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, here’s how our return policy works.
1. Eligibility for Return
- You may request a return within 30 days from the date you received your order.
- To be eligible, the item must be in its original condition: unused, unwashed, with all original tags, packaging, and accessories intact.
- Some items cannot be returned:
- Items marked as final sale or non-returnable
- Gift cards
- Products that have been used, altered, or damaged by the customer
- Proof of purchase (order number, receipt, or email confirmation) is required.
2. How To Initiate a Return
- Contact our Customer Support at [support@qbiohacking.com] (or your specified email) with your order number and reason for return.
- Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging (or equivalent protective packaging). Include the RMA number inside the box.
- Ship the item using a trackable shipping method. You are responsible for the shipping costs of returning the product (unless the return is due to our error).
3. Return Shipping Costs & Responsibility
- For returns due to our error (e.g. wrong item shipped, manufacturing defect), we will cover the return shipping cost or provide a return shipping label.
- For all other returns, the customer is responsible for the cost of return shipping.
- Original shipping fees (if any) are non-refundable, except in cases of our error.
4. Inspection & Refund Processing
- Once we receive and inspect your return, we will notify you by email of the status (accepted or rejected).
- If accepted, a refund will be issued to the original payment method within 7–10 business days.
- If the item is not in the required condition (unused, with tags, etc.), we reserve the right to refuse the return or charge a restocking fee (e.g. up to 20%).
- You will receive the refund for the product cost. Shipping fees are not refundable, except in cases of our error.
5. Exchanges & Replacements
- If you’d like to exchange for a different item, color, or size, please follow the return process above and then place a new order.
- If your item arrives damaged or defective, contact us immediately; we will replace it (subject to stock availability) without extra cost.
6. International Returns
- International customers are responsible for all return shipping costs, duties, and customs clearance charges.
- The same 30-day return window and condition requirements apply.
- Refunds will be processed in your original currency (if possible), but shipping/duty costs are non-refundable.
7. Cancellation Policy
- You may cancel your order before it has shipped by contacting us as soon as possible.
- Once the order has shipped, you must follow the return process.
8. Contact Us
If you have any questions about returns, or need help with your order, please reach out:
QBioHacking Customer Support
Email: support@qbiohacking.com
